Frequently Asked Questions

Everything you need to know about your USA Gundam Store order.

What is the standard shipping time for domestic orders?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the United States.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.

What is your return policy for model kits and apparel?

We accept returns on unopened and unworn items within 30 days of delivery. Please ensure all original packaging and seals are intact to qualify for a full refund.

Can I cancel or modify my pre-order?

Pre-orders can be cancelled for a full refund back to your original payment method as long as the item has not yet entered the shipping process.

How can I track the status of my shipment?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.